The Tier 1 Support Agent will be the primary contact for Pet Care software customers, providing support via email, chat, and phone. Responsibilities include answering "how-to" questions, troubleshooting common issues, triaging requests, escalating complex cases to Tier 2, and documenting inquiries. The role also involves maintaining ownership of cases and contributing to improved customer experience and product knowledge.
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integrated software and financial solutionsAtlanta
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