Description
Focus Group, established in 2003, is seeking a Technical Support Advisor 1st Line to join their Managed Services team in Shoreham by Sea. The successful candidate will handle incoming service queries via various channels, diagnosing, logging, acting upon, and following through to resolve cases efficiently. They will also report issues to suppliers, manage cases according to agreed SLAs, and actively contribute to continuous service improvement. This role emphasizes excellent customer service, strong communication, problem-solving abilities, and adherence to defined processes.
