Description
The Technical Analyst at Amgen supports digital tools, interacts with market users, and collaborates globally to oversee End User Technologies (EUT). Responsibilities include managing customer expectations, supporting project rollouts, handling communication and change management, and overseeing managed service provider deliveries. Key activities involve adopting AI, ensuring EUT security and compliance, improving user experience, managing service delivery against SLAs, escalating incident management, negotiating local agreements, aligning business policies with global guidelines, assessing new technologies, procuring local IT, troubleshooting with operations, and supporting regional projects.
