Description
The Network Security Engineer L1 is an entry-level engineering role at NTT DATA, focusing on providing remote technical support to clients. This involves identifying and resolving technical incidents, restoring service, and ensuring adherence to SLAs. Key responsibilities include maintaining support processes, using diagnostic tools, performing maintenance tasks, analyzing service records, prioritizing incidents, escalating unresolved issues, documenting resolutions, managing CI configurations, investigating root causes, applying preventive measures, collaborating with stakeholders, logging incidents, and continuously improving service delivery.
