Description
Agile Defense is seeking a Helpdesk Support III specialist to join their team in Quantico, VA. This role involves providing local area network support, identifying and resolving technical problems related to user workstations, software, and mobile devices across both unclassified and classified networks. The specialist will also provide Tier II support for various applications and hardware, monitor and respond to issues, develop incident control processes using ITIL v4, document and track problems, interact with network services, and recommend system modifications. The position requires strong customer interaction skills and adherence to ITIL best practices.
