Description
Hostaway, a leading SaaS company in the vacation rental industry, is seeking a Customer Success Manager (CSM) to join their team. The CSM will focus on driving platform adoption, fostering customer retention, handling escalations, engaging clients regularly, identifying upsell/cross-sell opportunities, educating customers, collaborating with sales and product teams, and monitoring account health. The ideal candidate will be a native English and Spanish speaker fluent in both languages, capable of building strong relationships with U.S. and North American accounts.
