Description
NTT DATA is seeking a Cross Technology Managed Services Engineer (L2) to maintain clients' IT infrastructure and systems. The role involves proactive monitoring, incident resolution, and collaboration with internal and external teams to ensure smooth operations and client satisfaction. Responsibilities include managing work queues, executing changes with risk mitigation, auditing tickets, recommending improvements, and assisting in disaster recovery. The ideal candidate will have moderate experience in managed services, knowledge of ticketing tools like ServiceNow, familiarity with ITIL processes, and strong communication skills.
