Description
Xometry is seeking a Case Manager to join their fast-paced Operations team. The successful candidate will focus on improving on-time delivery, quality, and customer satisfaction by tracking multiple customer orders, providing excellent service, applying technical knowledge to manufacturing design and production, overseeing suppliers, resolving issues, managing complaints, and reporting on troubled orders. This role involves documenting case activity, utilizing company technology platforms, monitoring supplier quality metrics, interfacing with various internal teams, communicating effectively with stakeholders, participating in automation initiatives, and ensuring compliance with quality and safety systems.
