Description
Natera is seeking a Billing Supervisor to manage a team focused on collecting payments from third-party payers and assisting the Sales Team. The supervisor will coach, develop, motivate, and lead a quality specialist team, overseeing inbound/outbound calls, emails, faxes, and live chat interactions. Responsibilities include monitoring quality assurance, managing employee schedules, providing training, liaising with internal departments, handling patient concerns, and generating necessary documentation like SOPs and workflow maps. The role involves working with Protected Health Information (PHI) and requires compliance with HIPAA/PHI privacy training and Natera's training requirements.
