Description
The Application Support Engineer acts as a software detective, dynamically identifying and resolving issues within critical business systems. They collaborate with various teams to troubleshoot and resolve software-related challenges, ensure seamless application operation, engage in problem-solving, analyze system performance, and contribute to process improvements. The role emphasizes delivering high-quality user and stakeholder support, with a strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks, aiming to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value.
