---
title: "Common Issues and Fixes | Metaintro"
canonical: "https://beta.metaintro.com/help/common-issues-and-fixes"
language: "en"
author: "Metaintro"
published: "2026-03-03T06:27:42.037Z"
modified: "2026-03-03T06:27:59.068Z"
---

# Common Issues and Fixes

Last updated: March 3, 2026
[Troubleshooting](/help/category/troubleshooting)

## Before You Start

Most issues on Metaintro can be resolved in a few minutes with the steps below. If you have tried everything here and the problem persists, reach out to our support team at [support@metaintro.com](mailto:support@metaintro.com) and we will help you directly.

## Login Problems

Having trouble signing in is one of the most common issues users encounter. Here is how to work through it:

### Try Social Authentication

If you originally signed up using Google or another social provider, clicking "Forgot Password" will not help because no password was ever set. Instead, use the same social sign-in button you used when you created your account.

### Reset Your Password

If you registered with an email and password:

1. Go to the [sign-in page](https://www.metaintro.com/signup?type=signin).
2. Click **Forgot Password**.
3. Check your inbox (and spam folder) for the reset link.
4. Create a new password and try signing in again.

### Clear Cookies and Cache

Stale session data can block login attempts. Clear your browser cookies for metaintro.com, then reload the page and try again. In most browsers you can do this from **Settings > Privacy > Clear browsing data**.

## Resume Upload Issues

If your resume fails to upload or process correctly, check the following:

- **File format** -- Metaintro accepts PDF, DOCX, and DOC files. Other formats such as images or plain text files are not supported.
- **File size** -- Keep your resume under 10 MB. Large files with embedded images or graphics may exceed the limit.
- **Try a different browser** -- Occasionally, browser extensions or strict privacy settings interfere with file uploads. Switching to a different browser (or disabling extensions temporarily) often resolves the issue.
- **Check your internet connection** -- Uploads can fail silently on unstable connections. Make sure you have a reliable connection before retrying.

If the upload succeeds but the parsed content looks incorrect, you can edit the extracted information directly in your profile settings.

## Search Not Returning Results

When a Thread or job search comes back empty, it usually means the filters are too narrow. Try these adjustments:

- **Broaden your filters** -- Remove one or two criteria at a time (for example, relax the experience level or expand the location radius).
- **Check location settings** -- Make sure the location in your profile or search query matches where you actually want to work. A city-level filter will exclude remote-only listings unless remote is explicitly included.
- **Use different keywords** -- Try synonyms or broader job titles. For instance, "software engineer" may return more results than "full-stack TypeScript developer."
- **Start a new Thread** -- If your current Thread has accumulated many filters through conversation, starting fresh can reset the context.

## Notification Problems

Not receiving the alerts you expect? Walk through these checks:

### In-App Notifications

- Open **Settings > Notifications** and make sure the categories you care about are toggled on.
- Check the notification center (bell icon) -- alerts may be arriving but not triggering a visual badge if you have already viewed the panel recently.

### Email Notifications

- Look in your spam or promotions folder. Add [**no-reply@metaintro.com**](mailto:no-reply@metaintro.com) to your contacts to prevent future filtering.
- Verify that the email address on your Metaintro account is correct and accessible.
- Ensure email notifications are enabled in your notification settings.

## Browser Compatibility

Metaintro is optimized for the latest versions of:

- **Google Chrome** (recommended)
- **Mozilla Firefox**
- **Apple Safari**
- **Microsoft Edge** (Chromium-based)

Older browsers or those with aggressive content blockers may experience layout issues or broken features. If something looks off, try updating your browser or temporarily disabling extensions.

## Mobile vs. Desktop Differences

Metaintro works on both mobile and desktop browsers, but there are a few differences to be aware of:

- **Sidebar navigation** -- On mobile, the sidebar is hidden by default and accessible via the menu icon.
- **File uploads** -- Uploading resumes from a mobile device works, but the experience is smoother on desktop where you can drag and drop files.
- **Thread conversations** -- Long Thread histories scroll differently on mobile. If a conversation feels sluggish, try switching to desktop for an extended session.

For the best overall experience, we recommend using a desktop or laptop browser. Mobile is great for quick checks and follow-ups.

## Still Need Help?

If none of the steps above resolve your issue, contact our support team:

- **Email:** [support@metaintro.com](mailto:support@metaintro.com)
- **Support page:** [metaintro.com/support](https://www.metaintro.com/support)

We typically respond within 24 hours on business days.

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