Tekion

“With Tekion ARC CRM, our leads team can move faster and follow up more efficiently. We're getting better engagement, more appointments that show, and more sales.”

“Month-end reporting for managers is simple because the system is intuitive. Month-end closing is much more efficient and much faster for us. Previously, we had to review daily to make sure things were balanced. Now I'm confident they're balanced, and it's simple at month-end to close the month.”

“Tekion gives you full control of your data. You decide which vendors have access. With our previous system, we had to go through their third-party access system, which added rules, excess costs, and restrictions.”

“Particularly in used car reconditioning, there's one system where we can see whether safety has been done, whether finance has been done. We can see through one unit. The managers have a better idea of what's going on than they ever did before, where old systems had it siloed off—parts, service, and sales.”

“Tekion has a very good service scheduling part to their system. It's highly customizable, so they can adjust it when needed. If you notice work's getting backed up and you need to open up your schedule, you can literally change your appointment slots on the fly.”

“Tekion is very clear in what is paid for, what is open, and what we're waiting for payment on. The ability with Tekion Pay to receive payment through the mobile platform has made it easier for us to keep track of what's going on.”

“As money's going through the business and through Tekion Pay, we can spot any errors or discrepancies as they happen, rather than waiting to see them at the end of the month, and then try and figure it out.”

“We had the best month we've ever had probably in seven years, and I attribute a lot of that to us fine-tuning our process with Tekion and making it more seamless for the customer.”

“With an actual app on the phone, you can go in and add the video from whatever recommendations...that gets sent directly to the customer. And that honestly builds trust within the techs and our customers.”

“AI Lead Snapshot summarizes each lead right at the top of the screen. It makes it extremely easy to see exactly what the customer is asking for and what information they're looking for. That creates a much faster response time for our sales folks.”

“Tekion truly is the only platform out there that is truly unified in the automotive space.”

“We were a long-time Cox Automotive client using Dealertrack, VinSolutions, and Xtime. Even though they were all under the Cox umbrella, they were three different systems that operated independently. That hindered our ability to work together and created a lot of inefficiencies in our process.”

“It's a lot easier for them just to go in and out. We give them the keys, and they're done. Compared to waiting in line, because most of the time we get really busy, especially at the end of the day, when people are all planning on picking up their vehicles all at the same time, all they need to do is basically just tell us, hey, I already paid online.”

“Tekion has a campaign function where we can narrow it down to if we just want to target the people that were recommended brake service over the last three weeks, we can build a campaign specific to those people at no cost to us, and do an email and text campaign and track results live through the program.”

“It's all information that a normal marketing company would give you without the cost of paying that marketing company to do it. We can build these campaigns as broad or as narrow as we would like, and it's up to each department manager to choose what they want to promote at that set time.”

“Unlike our previous systems, the way we collect the deposit is very customer-friendly. We can send the customer a pay link through concierge; we can take tap to pay, Apple Pay, and PayPal. And all of those are functionally the same for us.”

“You may have heard about the CDK outage and how it's affecting dealers across the country. But not at McDonald Automotive. We made the switch to a trusted, secure, customer-centric software called Tekion. That's right! We don't use CDK.”

“The flexibility to create campaigns in ARC CRM is far superior than our previous CRM. Now I can efficiently create campaigns to send any blast for a service, or for sales.”

“With AI emdedded in ARC’s CRM that allows for quick drafting of emails and quick communication with the customer, BDC teams can manage more volume, with less time—that has been a huge advantage.”

“It's like when the Wizard of Oz goes to color—it's just a whole different way of experiencing operating a dealership.”

“The only time we ever use paper is if a state requires wet signatures. Otherwise, I couldn't imagine going back.”

“Everything goes real time. So if you close an RO, it goes into accounting—you're not guessing how much you made for the day.”

“Our lift in show ratio is actually 60% compared to what it used to be. Before it was less than 45%.”

“We are not a company that focuses on a single transaction. We want a lifetime guest, and Tekion has enabled us to do just that.”

“What sparked my interest in Tekion was one thing: the fact that it's cloud-native. It eliminates all sorts of different headaches that can come with having in-house servers.”